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Writer's pictureJustin Kim

Understanding the Essence of Online Pastoral Care

Online pastoral care is a contemporary adaptation of traditional ministry, utilizing modern technology to meet spiritual needs in the digital age. It parallels the way Jesus, our ultimate pastor, interacted with and nurtured people during His time on earth. In the virtual sphere, this care is manifested through prayer-centric communication and spiritual fellowship, seamlessly integrating age-old pastoral practices with new technological avenues. The goal is to guide individuals toward a meaningful encounter with Jesus in this digital world.

At the core of this concept is the emphasis on personal dialogue, reflecting the intimate nature of prayer as described by Ellen G. White in Steps to Christ:

"Prayer is the opening of the heart to God as to a friend. Not that it is necessary in order to make known to God what we are, but in order to enable us to receive Him. Prayer does not bring God down to us, but brings us up to Him."

This emphasis on genuine, personal prayer aligns with White's depiction of a deep, personal connection with God, similar to a conversation with a close friend. Her interpretation highlights prayer's role in developing a significant, individual relationship with the Divine—fundamental to online pastoral care.



In the context of online pastoral care, it becomes imperative to underscore the importance of individualized conversations. While group chats and collective prayers have their place, forming a one-on-one relationship is crucial. The interaction between the seeker and the digital missionary is not just a dialogue between two people, but also a conversation with another friend—God Himself. This personal approach helps individuals open their hearts to God, fostering a more intimate and meaningful connection.


It's crucial to understand that pastoral duties extend beyond ordained pastors. Scripture, such as Psalm 23 and John 10, reveals that while Jesus is the supreme shepherd, each Christian has an essential role in nurturing others. The key difference between lay members and ordained pastors is not in the significance or value of their contributions to the church community, but rather in the amount of time they dedicate to pastoral activities. This distinction highlights the collective responsibility within the church to provide care and support, underscoring the collaborative nature of pastoral care.


Jesus as the Exemplar of Online Pastoral Care: Christ's Method Alone


Jesus is often regarded as the ultimate model and example of pastoral care. His teachings and actions demonstrate the importance of compassion, empathy and love in caring for others. In the Bible, Jesus is described as a shepherd who cares for his flock, and he is often referred to as the "Good Shepherd."[7]

In online pastoral care, Jesus' ministry offers a compelling blueprint for digital connection. His skill in relating to diverse individuals, employing stories and parables, showcases an adept understanding of human nature. His integration of prayer in daily life underscores its importance in digital evangelism, fostering a deeper connection with God. Additionally, His approach to trust and confidentiality exemplifies creating a secure space for personal sharing and support.

The Ministry of Healing illuminates this, stating:

"Christ's method alone will give true success in reaching the people. The Savior mingled with men as one who desired their good. He showed His sympathy for them, ministered to their needs, and won their confidence. Then He bade them, 'Follow Me.'"

This strategy, crucial in online pastoral interactions, relies on understanding, patience and love.

In summary, online pastoral care can draw heavily from Christ's method alone. Demonstrating care and love, mirroring the divine love described in the Bible, is crucial in guiding and supporting others in the digital world. This approach ensures the core values of pastoral care are effectively translated into the online environment.

Incorporating Self-disclosure Research in Online Pastoral Care

Jesus' encouragement of open sharing aligns with Adam N. Joinson's research on self-disclosure in computer-mediated communication (CMC). This insight is fundamental to effective online pastoral care, highlighting the need for responsiveness.

Joinson's research highlights key aspects of self-disclosure in online settings, offering insights critical for online pastoral care:

  • Higher Levels of Spontaneous Self-disclosure: CMC often leads to more openness than face-to-face interactions.

  • Impact of Visual Anonymity: This anonymity in CMC can result in more personal disclosure.

  • Influence of Self-awareness: The unique self-awareness in CMC encourages greater self-disclosure, essential for deep online pastoral connections.

Joinson notes a greater willingness to share personal details online, fostering meaningful interactions. The comfort and anonymity of digital platforms often build stronger relationships more quickly than traditional interactions. These dynamics underscore digital platforms' value in pastoral care.

These insights recommend using online communication as an outreach and spiritual care tool, tailoring methods to the nuances of digital interaction. Key is the readiness for deeper disclosures and providing compassionate responses.

Blending these principles with Jesus' pastoral approach enhances digital ministry effectiveness. This method leverages the unique opportunities for spiritual connection and support in the digital world, rooted in compassion, empathy and adaptability, drawing inspiration from Jesus' teachings and actions.


Practice Online Pastoral Care Today

Occasionally, a friend, who may not be Christian might request our prayers in challenging times. Typically, we respond with "I will pray for you," followed by a prayer. However, it's crucial to recognize this as a golden opportunity to cultivate a spiritual relationship. Rather than merely saying you'll pray, take a step further. Send a heartfelt prayer through text or a voice recording. But don't stop there. Keep in touch with your friend. Follow up, offer more prayers and maintain this supportive connection. By doing so, you have the potential to significantly impact and transform someone's life. This approach is more than a gesture of kindness; it's an avenue to build lasting spiritual bonds.

Today, take the initiative to contact a friend. Send a message that conveys your thoughts and readiness to offer prayerful support. Inquire about their specific prayer needs and include an encouraging Bible verse in your prayer for inspiration and solace. Begin your journey in digital evangelism by forging these empathetic, prayerful links. You might reach out to your friend like this:

"I was thinking about you today and felt compelled to connect. I'm here to pray for you. Are there any particular requests or concerns you'd like me to include in my prayers? Remember, 'The Lord is near to all who call on him, to all who call on him in truth' (Psalm 145:18). Let's bring your concerns before God together."

This method fortifies individual relationships and reflects the compassionate, adaptable approach of Jesus' ministry, a crucial element of online pastoral care. The use of digital communication for spiritual guidance emphasizes empathy and connection, marking a significant development in delivering Christ-like care in our digitally connected world. This contemporary approach to pastoral care effectively blends traditional values with the dynamic features of digital platforms, providing a meaningful avenue to nurture and support faith journeys in today's digital era.




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